Privacy Policy

Effective date: July 17, 2026

Zhongshan Heyang Craft Gifts Co., Ltd. ("we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit https://hykeychain.com/ (the "Website"), request a quotation, communicate with us, or use our related services.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details such as name, business email, phone number, job title and company name;
• Enquiry and transaction details, including product specifications, quantities, RFQs, orders, shipping information and business correspondence;
• Technical data such as IP address, browser type, device information, language, time zone, referring pages and Website activity;
• Information you choose to provide in forms, documents, samples, drawings or communications.

Analytics data

We may use analytics technologies to understand visits, traffic sources, device types, page interactions and general usage trends. Where required by law, non-essential analytics technologies are used only after consent.

2. How We Use Information

We use personal information to:

• Respond to enquiries and prepare quotations;
• Provide custom manufacturing and OEM/ODM services, process orders and manage business relationships;
• Verify business contacts, prevent fraud and protect the Website;
• Operate, analyse and improve our Website, products and customer service;
• Comply with legal, tax, customs, sanctions and regulatory requirements;
• Establish, exercise or defend legal claims.

3. Legal Bases

Where a legal basis is required, we rely on one or more of the following: performance of a contract or steps requested before a contract; our legitimate interests in operating and developing our business; compliance with legal obligations; and consent where applicable. You may withdraw consent at any time, without affecting earlier lawful processing.

4. Cookies and Similar Technologies

We may use essential cookies required for the Website to function. We may also use analytics cookies or similar technologies to measure performance and improve the Website. You can control cookies through your browser and, where available, our consent settings. Blocking certain cookies may affect Website features.

5. Sharing of Information

We may share information with affiliated companies and service providers that support hosting, cybersecurity, communications, analytics, customer management, logistics, professional advice and order fulfilment. We may also disclose information when required by law, to protect rights and safety, in a business transfer, or with your direction or consent. We do not sell personal information for money.

6. International Transfers

As an international B2B business, we and our service providers may process information outside your country. Where required, we use recognised safeguards for international transfers, such as contractual protections, adequacy decisions or other lawful mechanisms.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described above, including contractual, legal, accounting and dispute-resolution needs. We use reasonable administrative, technical and physical safeguards, but no transmission or storage system can be guaranteed completely secure.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, request portability, withdraw consent, or lodge a complaint with a supervisory authority. To exercise a right, contact us through the page below. We may need to verify your identity and may retain information where permitted or required by law.

9. Third-Party Links

The Website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

10. Children's Privacy

The Website is intended for business users and is not directed to children. We do not knowingly collect personal information from children through the Website.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Material changes may be highlighted by an additional notice where appropriate.

12. Contact Us

For privacy questions or requests, please use our contact page:

Zhongshan Heyang Craft Gifts Co., Ltd.
Contact page: https://hykeychain.com/contact
Jurisdiction: People's Republic of China